Shipping, deliveries, pick-ups and returns

Local deliveries (Gatineau and surroundings)

Orders placed before 4 p.m. are usually delivered on the next delivery day.

We deliver on Mondays, Wednesdays and Fridays.

We deliver to Gatineau, Aylmer, Hull, Buckingham, Cantley, Val-des-Monts (up to Perkins) and part of Chelsea.

 

Dispatch

Orders placed Monday through Friday are usually dispatched within 48 hours.

Orders placed on Saturday or Sunday will be dispatched the following working day.

*Free Shipping: Shipping costs are paid in full by L'As des jeux for orders of $95 or more before taxes.

Shipping charges of $11.99 are required for orders under $95, excluding GST and QST.

Orders placed for shipping addresses outside of the local delivery area will ship within 3-5 days and will be subject to additional shipping charges depending on order weight and delivery distance.

*Additional delivery charges may apply for certain oversized items, for remote delivery areas or if the customer requires a different courier method than that used by L'As des jeux.

The order will be delivered provided that the payment is completed and the product is available.

 

 

Pick up in store (free)

In-store pickup is free on all orders. Pickups are made at the Gatineau shop located at 325, boul. Gréber, unit E-1B, Gatineau, Quebec, J8T 8J3 or at the Plateau de Hull shop located at Agora: 20, allée de Hamburg, Suite 120, Gatineau, Quebec, J9J 4K3

When you select the "pick-up" delivery method, your order will be prepared and you will be contacted by email to confirm that you can pick it up.

*IMPORTANT - PLATEAU SHOP PICKUP: Items for pickup at the Plateau shop are transferred from the Gatineau boutique. A staff member will contact you as soon as it arrives in store. A delay of 48 hours is to be expected.

 

Refund / Return

Any exchange or refund can be made 2 weeks after purchase. Shipping costs for returns are at buyer's expense.

We are not responsible for damage caused during delivery, but it is always possible to pay a supplement for additional warranties at the request of the customer.

No refund or return is possible for items on sale , clearance , pre-played games and gift boxes, or for items that are no longer in their original packaging.